Terms of service

Last Updated: October 12, 2026
Currency: United States Dollar (USD)

Regions Covered: United States, Canada, United Kingdom, France, Germany, Spain, Italy, Belgium, Portugal, and Australia.

Welcome to Crafthomed.

Crafthomed is an online retail store operated by CRAFTHOMED LLC, focused on Tissue Boxes and directly related accessories where offered.

These Terms of Service explain the rules and conditions that apply when you visit our website, browse products, place an order, make a payment, request customer support, cancel an order, request a return or refund, submit content, or otherwise use Crafthomed services.

By using the Crafthomed website or placing an order, you agree to these Terms and the policies applicable to your transaction, including our:

• Shipping Policy
• Cancel My Order / Cancellation Policy
• Return & Refund Policy
• Payment Methods Policy
• Privacy Policy

Please review applicable product information and store policies before completing checkout.

1. About Crafthomed

Crafthomed is operated by:

CRAFTHOMED LLC

Our current online store focuses on:

• Tissue Boxes
• Decorative Tissue Boxes
• Tissue Box Covers
• Related accessories where specifically offered

Product availability, designs, materials, finishes, and collections may change over time.

The individual product page should be used as the primary source for product-specific information.

2. Business Information

Business: CRAFTHOMED LLC
Brand: Crafthomed

Business Address:
700 E PLANO PKWY
PLANO, TX 75074
United States

Phone: +1 (972) 467-2049

Email: support@crafthomed.com

Support Hours: Monday–Sunday, 8:00 AM–5:00 PM Central Time

The business address above should not automatically be treated as:

• A public showroom
• A walk-in retail location
• A customer pickup location
• A universal return address

unless Crafthomed specifically confirms otherwise.

3. Eligibility to Purchase

To place an order, you must be legally capable of entering into the transaction under the law applicable to you.

By completing checkout, you represent that:

• You are legally able to make the purchase
• You are authorized to use the selected payment method
• Your billing information is accurate
• Your shipping information is accurate
• Your purchase is for a lawful purpose
• You have reviewed the applicable product information
• You have reviewed the relevant store policies

4. Use of Our Website

You may use the Crafthomed website for lawful shopping and informational purposes.

You agree not to use the website to:

• Commit fraud
• Submit unauthorized payments
• Attempt unauthorized access
• Introduce malware or harmful code
• Interfere with website operation
• Misuse promotions or discount codes
• Submit intentionally false information
• Abuse returns, refunds, or chargeback procedures
• Collect protected information without authorization
• Conduct unauthorized large-scale scraping
• Engage in unlawful activity

Crafthomed may restrict access where there is a reasonable concern involving fraud, security, abuse, or illegal activity.

5. Product Information

Crafthomed aims to provide clear and useful information about each Tissue Box.

Depending on the product, a listing may include:

• Product name
• Description
• Photographs
• Dimensions
• Materials
• Color
• Finish
• Construction
• Tissue opening design
• Refill method
• Included components
• Care information
• Other product-specific features

Customers should review the individual product page before placing an order.

6. Product Dimensions

Customers are responsible for reviewing listed dimensions before purchase.

Lifestyle photography may make a Tissue Box appear larger or smaller depending on:

• Camera angle
• Nearby objects
• Surface size
• Room scale
• Product styling

Please rely on the stated measurements rather than photography alone when determining whether a product is suitable for your intended location.

7. Tissue Compatibility

Different Tissue Boxes may be designed around different:

• Dimensions
• Openings
• Internal capacities
• Refill methods

Customers should review the product specifications to determine whether their preferred tissue package is likely to fit.

Unless expressly stated, Crafthomed does not guarantee compatibility with every tissue brand, box size, or packaging format.

8. Product Photography

Product photographs are intended to show the design and general appearance of the Tissue Box.

Lifestyle images may include decorative objects that are not part of the purchase.

Unless the product listing specifically states otherwise, surrounding items such as:

• Furniture
• Books
• Plants
• Lamps
• Tissues
• Trays
• Decorative objects

are not included merely because they appear in a photograph.

9. Color and Display Differences

Product appearance may vary slightly because of:

• Photography
• Room lighting
• Camera settings
• Screen brightness
• Monitor calibration
• Mobile display settings
• Viewing angle

Minor screen-related color differences do not automatically mean the product is defective.

If the physical product is materially different from its listing, contact Crafthomed for review.

10. Natural Material Variation

Some Tissue Boxes may use wood or other naturally variable materials.

Natural differences may appear in:

• Grain
• Tone
• Texture
• Knots
• Natural markings
• Surface character

These characteristics are not automatically defects when they are consistent with the product description and nature of the material.

11. Product Availability

Product availability may change.

An item shown as available may occasionally become unavailable because of:

• Inventory discrepancy
• Unexpected demand
• Product damage discovered before shipment
• Quality-control issue
• Technical error
• Product discontinuation

If Crafthomed cannot fulfill a paid order, we may cancel the affected product and return the eligible amount to the original payment method.

12. Prices

Unless otherwise stated, Crafthomed prices are displayed in:

United States Dollars (USD)

Prices may change before an order is placed.

Once an order has been successfully submitted, the transaction price normally applies unless there is an obvious technical, pricing, or checkout error.

13. Pricing Errors

An incorrect price may occasionally appear because of a technical or administrative error.

If a material pricing error is identified before fulfillment, Crafthomed may:

• Contact the customer
• Correct the error
• Offer the option to proceed at the correct price
• Cancel the affected order
• Refund the eligible payment

Crafthomed will not intentionally substitute a materially different transaction price without addressing the issue.

14. Promotions and Discount Codes

Promotions may have separate terms.

Unless otherwise stated:

• Discount codes must be applied before checkout is completed
• Minimum order values may apply
• Offers may apply only to eligible products
• Promotions may not be combined
• Discounts generally cannot be applied retroactively
• Promotions may expire

The checkout amount displayed before payment is submitted controls the transaction.

15. Currency Conversion

Crafthomed processes transactions in USD.

If your financial institution uses another currency, it may convert the transaction.

Crafthomed does not control:

• Exchange rates
• Currency-conversion fees
• Foreign-transaction fees
• International-processing fees
• Other bank charges

16. Payment Methods

Crafthomed accepts the payment methods displayed during checkout.

Depending on availability, these may include:

• Major credit cards
• Major debit cards
• PayPal
• Other supported online payment methods

Only payment options actually shown at checkout should be considered available.

Please review our Payment Methods Policy for additional details.

17. Payment Authorization

Submitting an order does not guarantee payment approval.

Payment may be declined because of:

• Incorrect card information
• Billing-address mismatch
• Insufficient funds
• Expired card
• Bank security restrictions
• International transaction restrictions
• Incomplete authentication
• Fraud-prevention controls

Crafthomed cannot override decisions made by independent banks or payment providers.

18. Payment Verification

Certain transactions may require additional verification.

Crafthomed may review:

• Billing information
• Shipping information
• Transaction status
• Order details
• Product availability
• Fraud-prevention information

We will not normally ask customers by ordinary email to provide:

• Full card number
• CVV or CVC
• Banking password
• PayPal password
• Payment-account password
• One-time authentication code

19. Order Confirmation

After successful checkout, Crafthomed may send an order confirmation to the email address provided.

Please review the confirmation carefully.

If you notice an error involving:

• Tissue Box selected
• Color or finish
• Quantity
• Recipient name
• Shipping address
• Other order information

contact Crafthomed as soon as possible.

An order confirmation does not mean the package has already shipped.

20. Order Acceptance

Crafthomed may review an order before fulfillment.

We may hold, decline, or cancel an order for legitimate reasons including:

• Failed payment
• Unverified payment
• Suspected fraud
• Unauthorized transaction
• Unsupported shipping address
• Product unavailability
• Significant pricing error
• Technical error
• Incomplete information
• Inability to fulfill the order

If Crafthomed cancels a paid order, the eligible amount will be returned to the original payment method.

21. Order Changes

If you need to change:

• Recipient name
• Shipping address
• Phone number
• Tissue Box design
• Color or finish
• Quantity

contact Crafthomed as soon as possible.

Changes are not guaranteed after order processing has begun.

A significant product change may require cancellation of the eligible original order and placement of a new order.

22. Order Cancellation

Customers may request cancellation within:

24 hours after placing the order

provided that fulfillment has not progressed beyond a stage where it can reasonably be stopped.

Cancellation may no longer be available once the order enters:

• Final packing
• Shipping-label creation
• Carrier pickup scheduling
• Carrier handoff
• Export or customs processing

Submitting a cancellation request does not mean the order has already been canceled.

Cancellation is effective only after Crafthomed confirms it in writing.

23. Cancellation Fee

Crafthomed does not charge a standard cancellation fee for an eligible cancellation approved before shipment.

Please review our Cancel My Order / Cancellation Policy for complete conditions.

24. Shipping Destinations

Crafthomed currently ships to:

• United States
• Canada
• United Kingdom
• France
• Germany
• Spain
• Italy
• Belgium
• Portugal
• Australia

Shipping availability may depend on carrier service and the delivery address entered during checkout.

25. Shipping Processing Time

Our standard processing time is:

1–2 business days

Processing may include:

• Payment confirmation
• Order review
• Address verification
• Inventory confirmation
• Product inspection
• Protective packaging
• Shipping-label preparation
• Carrier coordination

Processing occurs before carrier transit begins.

26. Estimated Delivery Times

Current estimated transit times are:

United States: 5–8 business days
Canada: 7–10 business days
United Kingdom & Europe: 8–12 business days
Australia: 10–14 business days

Estimated total delivery times, including processing, are:

United States: 6–10 business days
Canada: 8–12 business days
United Kingdom & Europe: 9–14 business days
Australia: 11–16 business days

These are estimates and not guaranteed arrival dates.

27. Standard Shipping Rates

Current standard shipping charges are:

United States: USD 14.99
Canada: USD 24.99
United Kingdom & Europe: USD 29.99
Australia: USD 39.99

The shipping charge displayed during checkout controls the transaction.

28. Free Shipping

Current free standard shipping thresholds are:

United States: Orders of USD 499 or more
Canada: Orders of USD 599 or more
United Kingdom & Europe: Orders of USD 699 or more
Australia: Orders of USD 799 or more

Unless otherwise stated:

• Eligibility is based on the eligible product subtotal after discounts
• Taxes do not count toward the threshold
• Duties do not count toward the threshold
• Shipping does not count toward the threshold
• Separate orders cannot be combined
• Free shipping applies to standard shipping only

29. International Taxes and Import Charges

Orders shipped outside the United States may be subject to:

• Import duties
• VAT
• GST
• Brokerage fees
• Customs-processing charges
• Local carrier charges

Where Crafthomed collects a charge during checkout, it will be included in the order total.

Charges not collected by Crafthomed may be collected separately by the applicable carrier or government authority.

30. Shipping Delays

Delivery estimates may be affected by:

• Severe weather
• Public holidays
• Peak shipping periods
• Carrier congestion
• Transportation disruption
• Customs processing
• Remote-area delivery
• Address problems
• Failed delivery attempts

A delayed package is not automatically considered lost.

31. Tracking

Tracking information may be provided after shipment where available.

Tracking is operated by the carrier and may not update immediately.

A Label Created status does not necessarily mean the carrier has physically collected the package.

32. Damaged Shipments

Please inspect your order after delivery.

If a Tissue Box arrives damaged, we may request:

• Order number
• Shipping-label photograph
• Outer packaging photographs
• Internal packaging photographs
• Product photographs or video
• Description of the problem

Keep the product and packaging until we confirm the next step.

33. Missing or Incorrect Products

If you receive:

• The wrong Tissue Box
• An incomplete product
• A product with a required component missing

contact Crafthomed.

Where practical, we may provide the missing or replacement component instead of requiring the full product to be returned.

34. Return Window

Eligible products may be returned within:

30 calendar days from the carrier-confirmed delivery date.

Return authorization is required before a product is shipped back.

Do not independently send products to the Crafthomed business address unless it has been specifically provided as the approved return destination.

35. Change-of-Mind Returns

For an eligible change-of-mind return, the Tissue Box should generally be:

• Unused
• Clean
• Unmodified
• Complete
• Free from customer-caused damage
• Returned with originally included components
• Securely packaged

36. Return Shipping Costs

For an eligible change-of-mind return:

The customer is responsible for return shipping.

For verified returns involving:

• Damaged product
• Defective product
• Incorrect product
• Materially incomplete product caused by Crafthomed

Crafthomed covers reasonable authorized return shipping.

37. No Restocking Fee

Crafthomed does not charge a standard restocking fee for eligible authorized returns.

A lawful refund adjustment may still apply where a returned product has:

• Customer-caused damage
• Missing components
• Significant modification
• Another condition materially reducing its value

38. Refund Processing

After an eligible return has been:

1. Received
2. Inspected
3. Approved

Crafthomed submits the approved refund within:

7 business days after return approval

The customer's bank or payment provider may require additional time to post the refund.

39. Refund Method

Approved monetary refunds are normally returned to the:

Original payment method used for the transaction

Refunds are processed in:

United States Dollars (USD)

Refunds generally cannot be redirected to:

• A different card
• Another person's account
• An unrelated bank account
• Another unrelated payment method

40. Original Shipping Charges

For a standard change-of-mind return, original outbound shipping charges are generally non-refundable unless applicable law requires otherwise.

Where a full return results from a verified:

• Damaged product
• Defective product
• Incorrect product
• Crafthomed fulfillment error

eligible standard outbound shipping charges may be included in the refund where appropriate.

41. Exchanges

Crafthomed does not offer standard direct exchanges.

If you prefer another:

• Tissue Box
• Design
• Color
• Finish
• Variant

you may return the original eligible product and place a separate order.

A replacement sent because of verified damage, defect, wrong product, or missing component is not considered a standard exchange.

42. Refused Deliveries

Please do not refuse delivery simply because you changed your mind.

A refused package is not automatically:

• An approved cancellation
• An authorized return
• An approved refund

The package may need to be returned and reviewed before any refund can be considered.

43. Customer Reviews and Submitted Content

If Crafthomed allows customers to submit reviews, photos, videos, or other content, you should only submit material you own or have permission to share.

Submitted content must not knowingly be:

• Unlawful
• Fraudulent
• Misleading
• Defamatory
• Infringing
• Abusive
• Harmful
• Invasive of another person's privacy
• Spam

Crafthomed may remove content that violates these Terms or applicable law.

44. License to Submitted Content

If you voluntarily submit content for public display, you grant Crafthomed a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, and publish that content in connection with:

• Our website
• Product pages
• Customer reviews
• Social media
• Advertising
• Marketing communications

where legally permitted.

You continue to own your original content.

45. Intellectual Property

Unless otherwise stated, website materials are owned by or licensed to Crafthomed or CRAFTHOMED LLC.

These materials may include:

• Crafthomed name
• Logos
• Product descriptions
• Website text
• Product photographs
• Videos
• Graphics
• Icons
• Layouts
• Original content

Customers may use the website for ordinary personal shopping and informational purposes.

46. Restrictions on Content Use

Without authorization, you may not commercially:

• Copy
• Reproduce
• Modify
• Republish
• Distribute
• Sell
• License
• Exploit

protected Crafthomed content except where applicable law permits otherwise.

47. Third-Party Services

Crafthomed may use third-party services to support:

• Payment processing
• Shipping
• Tracking
• Website hosting
• Analytics
• Advertising
• Customer communications
• Fraud prevention

These third parties may have their own terms and privacy policies.

Crafthomed does not control all independent processing or services performed by those providers.

48. Privacy

Our Privacy Policy explains how Crafthomed may collect, use, disclose, retain, and protect personal information.

Customers should review that policy for information concerning:

• Order information
• Payment-related information
• Cookies
• Analytics
• Advertising technologies
• Customer-support information
• Privacy rights

49. Website Accuracy

Crafthomed makes reasonable efforts to keep website information accurate.

However, occasional errors may occur involving:

• Product descriptions
• Dimensions
• Materials
• Finish
• Availability
• Pricing
• Shipping information
• Photography
• Website functionality

If a material error affects an order, Crafthomed may correct the issue and contact the customer where appropriate.

50. Website Availability

Crafthomed does not guarantee that the website will operate without interruption at all times.

Temporary interruptions may occur because of:

• Maintenance
• Hosting problems
• Software updates
• Security work
• Internet outages
• Payment-provider outages
• Other technical issues

51. Fraud and Abuse

Crafthomed may investigate conduct that reasonably appears to involve:

• Fraudulent purchases
• Unauthorized payments
• False damage claims
• False refund claims
• Returning a different product
• Deliberately removing components
• Promotion abuse
• Chargeback abuse
• Website security attacks

Nothing in this section prevents customers from making legitimate consumer or payment claims.

52. Limitation of Liability

To the maximum extent permitted by applicable law, Crafthomed and CRAFTHOMED LLC will not be liable for indirect, incidental, special, punitive, or consequential damages arising from use of the website or products.

Where liability can lawfully be limited, liability relating to a particular transaction will not exceed the amount paid for the affected product.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or restricted.

53. Events Outside Our Reasonable Control

Crafthomed is not responsible for delays or failures caused by circumstances outside our reasonable control.

Examples may include:

• Natural disasters
• Severe weather
• Carrier disruption
• Customs delays
• Government action
• Labor disruption
• Public emergencies
• Transportation failures
• Power outages
• Internet outages
• Service-provider interruptions

Where practical, we will take reasonable steps to communicate relevant order information.

54. Consumer Rights

Nothing in these Terms is intended to remove or restrict mandatory consumer rights.

Customers in different jurisdictions may have additional legal protections concerning:

• Products
• Delivery
• Payments
• Returns
• Refunds
• Privacy

Where applicable law provides greater protection than these Terms, the mandatory legal requirement takes priority.

55. Disputes

If an issue arises involving:

• Product
• Payment
• Shipping
• Delivery
• Cancellation
• Return
• Refund

we encourage customers to contact Crafthomed so the issue can be reviewed.

Nothing in these Terms prevents a customer from exercising legal rights through an applicable:

• Court
• Consumer authority
• Payment dispute process
• Government regulator
• Other remedy that cannot legally be restricted

56. Applicable Legal Requirements

These Terms are interpreted together with the laws that legally apply to the transaction and any mandatory consumer protections available to the customer.

Crafthomed does not intend these Terms to override rights that applicable law does not permit a business to waive.

57. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions continue to apply to the maximum extent permitted by law.

58. No Waiver

If Crafthomed does not immediately enforce a provision of these Terms, that does not automatically mean the provision has been permanently waived.

59. Relationship With Other Policies

Different Crafthomed policies apply to different parts of a transaction:

Payment and billing: Payment Methods Policy
Before shipment: Cancel My Order / Cancellation Policy
Shipping and delivery: Shipping Policy
Returns and refunds: Return & Refund Policy
Personal information: Privacy Policy

If another policy contains more specific terms for a particular issue, that policy applies to that issue, subject to applicable law.

60. Changes to These Terms

Crafthomed may update these Terms when:

• Product offerings change
• Website features change
• Shipping arrangements change
• Shipping rates change
• Payment methods change
• Return procedures change
• Business operations change
• Legal requirements change

When a revised version is published, the Last Updated date at the top of this page will be updated.

61. Contact Crafthomed

For questions about these Terms, products, orders, payments, shipping, cancellations, returns, refunds, or other customer-service matters, contact:

CRAFTHOMED LLC
Brand: Crafthomed

Business Address:
700 E PLANO PKWY
PLANO, TX 75074
United States

Phone: +1 (972) 467-2049

Email: support@crafthomed.com

Support Hours: Monday–Sunday, 8:00 AM–5:00 PM Central Time

For questions concerning an existing order, please include your Order ID whenever available.

Please do not send complete credit card numbers, CVV codes, banking passwords, PayPal passwords, payment-account passwords, or one-time authentication codes by email.