Cancel My Order

Last Updated: October 12, 2026
Currency: United States Dollar (USD)

At Crafthomed, operated by CRAFTHOMED LLC, we understand that customers may occasionally need to cancel an order or correct information after checkout.

This Cancellation Policy explains when an order may be canceled, how to submit a request, when cancellation is no longer available, and how approved cancellation refunds are processed.

Because orders may begin processing shortly after payment is confirmed, please contact us as soon as possible if you need to make a change.

1. Cancellation Window

Customers may request cancellation within:

24 hours after placing the order

provided that the order has not already progressed too far into fulfillment.

Submitting a cancellation request within 24 hours does not automatically guarantee cancellation.

The order must still be at a stage where Crafthomed can reasonably stop fulfillment.

2. When Cancellation May No Longer Be Available

An order may no longer be eligible for cancellation after it has entered:

Product picking
Final packing
Shipping-label creation
Carrier pickup scheduling
Carrier handoff
Export processing for international orders
Customs processing where applicable

For this reason, please contact Crafthomed as soon as possible after deciding to cancel.

3. How to Request a Cancellation

To request cancellation, contact Crafthomed at:

Email: support@crafthomed.com

Please include:

Full name
Order number
Email address used during checkout
Product you want to cancel
Quantity
A clear request to cancel the order

For faster identification, use the subject line:

Cancel My Order – Order #[Order Number]

Providing complete information helps us locate your order and check its current fulfillment status.

4. Cancellation Is Not Automatic

Sending a cancellation request does not immediately cancel an order.

Crafthomed will first review the order status.

Your order is considered canceled only after we send written confirmation that the cancellation has been approved.

Until you receive that confirmation, the order should still be considered active.

5. Why Timing Matters

Orders may begin processing shortly after payment is confirmed.

Order preparation may include:

Payment confirmation
Address verification
Inventory confirmation
Product inspection
Product picking
Protective packaging
Shipping-label preparation
Carrier coordination

Once these steps have progressed far enough, cancellation may no longer be possible.

6. Orders That Have Already Shipped

Once an order has been handed to the carrier or entered the carrier network, it can no longer be handled as a standard cancellation.

If you no longer want the Tissue Box after shipment:

Wait for the order to be delivered.
Review our Return & Refund Policy.
Submit an eligible return request within the applicable return period.

Please do not refuse delivery simply because you changed your mind.

A refused shipment is not the same as an approved cancellation or authorized return.

7. Order Changes

If you need to change an order, contact Crafthomed as soon as possible.

Possible changes may include:

Recipient name
Shipping address
Telephone number
Tissue Box design
Color or finish
Quantity
Other order information

Changes are not guaranteed once processing has begun.

In some cases, the original eligible order may need to be canceled and a new order placed.

8. Shipping Address Corrections

Customers are responsible for reviewing their shipping information before completing checkout.

If you notice an address error, contact us immediately.

Please provide:

Order number
Full name
Original shipping address
Correct shipping address
Email address used during checkout

Address corrections are not guaranteed once:

Packing has begun
A shipping label has been created
Carrier pickup has been scheduled
The shipment has entered the carrier network

9. Address Changes After Shipment

Once an order has shipped, Crafthomed may no longer be able to change the delivery address.

If the carrier offers services such as:

Address correction
Package intercept
Rerouting
Delivery management

availability and applicable fees are determined by the carrier.

Additional charges caused by an incorrect address entered by the customer may be the customer's responsibility where legally permitted.

10. Full-Order Cancellation

Customers may request cancellation of an entire order while it remains eligible.

If Crafthomed approves the cancellation before shipment, the eligible amount paid for the canceled order will be refunded according to this policy.

11. Partial Cancellation

If an order contains multiple Tissue Boxes, customers may request cancellation of selected items or quantities.

Partial cancellation is only possible if the affected products remain at a cancellable stage of fulfillment.

Please clearly identify:

Order number
Product
Variant or finish where applicable
Quantity to cancel

12. Promotions and Partial Cancellations

Canceling part of an order may affect:

Free-shipping eligibility
Promotional discounts
Bundle offers
Minimum-purchase promotions
Promotional gifts

If the remaining order no longer meets the original promotional requirements, the order total may be recalculated according to the promotion terms that applied at checkout.

13. Free Shipping After Partial Cancellation

If a partial cancellation reduces the remaining order below the applicable free-shipping threshold, the standard shipping charge may apply to the remaining order where permitted by the promotion terms.

Current shipping rates and free-shipping thresholds are listed in our Shipping Policy.

14. Orders That May No Longer Be Canceled

A cancellation request may be declined when:

The order has already shipped
Carrier processing has begun
Final packing has materially begun
A shipping label has been created
Carrier pickup has been scheduled or completed
Export or customs processing has started
The cancellation request was submitted more than 24 hours after purchase
The order has already been canceled
The order has already been refunded
Required order information cannot be verified

Nothing in this section limits mandatory consumer rights.

15. Cancellation by Crafthomed

Crafthomed may hold, decline, or cancel an order for a legitimate reason.

Examples may include:

Payment failure
Payment cannot be verified
Suspected unauthorized transaction
Suspected fraud
Incomplete billing information
Incomplete shipping information
Unsupported delivery address
Product unavailable
Inventory discrepancy
Product quality issue discovered before shipment
Significant pricing error
Technical checkout error
Fulfillment becomes impossible because of circumstances outside our reasonable control

Where practical, we may contact the customer using the information provided during checkout.

16. Product Availability

Occasionally, a Tissue Box may become unavailable after checkout because of:

Inventory discrepancy
Stock error
Product damage discovered during inspection
Quality-control concern
Unexpected availability issue

If Crafthomed cannot fulfill the order, we may cancel the affected product and refund the eligible amount.

17. Cancellation Fee

Crafthomed does not charge a standard cancellation fee for an eligible cancellation approved before shipment.

There is no separate standard:

Administrative cancellation fee
Processing cancellation fee
Cancellation authorization fee

18. Shipping Charges on a Canceled Order

If an entire order is successfully canceled before shipment, any eligible standard shipping charge collected for that order will also be refunded.

Customer-requested carrier services that have already been performed may be treated separately where legally permitted.

19. Refunds for Approved Cancellations

After a cancellation is approved, Crafthomed normally submits the eligible refund within:

7 business days after cancellation approval

The refund is normally returned to the original payment method.

Your bank, card issuer, PayPal, or other payment provider may require additional time before the funds appear in your account.

20. Refund Method

Approved cancellation refunds are normally returned through the same payment method used for the original order.

For example:

Credit or debit card: Original card
Supported online payment account: Original payment transaction

Refunds generally cannot be redirected to:

Another person's account
A different card
An unrelated bank account
Another unrelated payment method

21. Refund Currency

Approved refunds are processed in:

United States Dollars (USD)

If your bank or payment provider converted the original transaction into another currency, the local-currency refund amount may differ because of:

Exchange-rate changes
Currency-conversion fees
Bank policies
Payment-provider policies

Crafthomed does not control exchange rates used by independent financial institutions.

22. Pending Payment Authorizations

A canceled or unsuccessful transaction may sometimes continue to appear temporarily as a pending authorization.

A pending authorization is not always a completed charge.

If payment was never fully captured, the payment provider may:

Void the authorization
Release the authorization
Allow it to expire

instead of issuing a separate refund.

The customer's bank determines when the pending amount becomes available again.

23. Duplicate Orders

If you accidentally place the same order more than once, contact Crafthomed immediately.

Please provide all relevant order numbers.

Duplicate orders are not automatically canceled.

Each order must still meet the cancellation conditions described in this policy.

24. Refused Deliveries

Please do not refuse delivery as a way to cancel an order.

Once a package has entered the carrier network, the standard cancellation process has ended.

A refused shipment may:

Be returned to sender
Incur carrier return charges
Require inspection before refund review
Be handled under the Return & Refund Policy

Where legally permitted, customer-caused return shipping or carrier charges may apply.

25. Uncollected Shipments

Failure to collect a package from:

Carrier facility
Pickup point
Parcel locker
Other designated collection location

does not create an approved cancellation.

If the shipment is returned to Crafthomed, the applicable resolution will be determined under our Shipping Policy and Return & Refund Policy.

26. Cancellation vs. Return

Cancellation and return apply at different stages of an order.

Before shipment: Cancellation Policy
During shipping: Shipping Policy
After delivery: Return & Refund Policy

Once the product has shipped, the standard cancellation process normally ends.

27. International Orders

International orders generally follow the same cancellation rules.

Once an order has entered:

Export processing
Carrier processing
Customs processing

cancellation may no longer be possible.

Failure to pay applicable destination-country taxes, duties, VAT, GST, brokerage, or customs charges is not automatically considered an approved cancellation.

28. International Refunds

Approved international cancellation refunds are returned in:

USD

If the customer's financial institution originally converted the purchase into another currency, the refund received in local currency may differ because of exchange-rate changes or financial-institution fees.

29. Consumer Rights

Nothing in this Cancellation Policy is intended to remove or restrict rights that cannot legally be waived.

Customers may have additional rights depending on their state, country, or jurisdiction.

Where mandatory law provides greater protection than this policy, the applicable legal requirement takes priority.

30. Related Crafthomed Policies

This Cancellation Policy should be read together with our:

Shipping Policy
Return & Refund Policy
Payment Methods Policy
Privacy Policy
Terms of Service

Each policy applies to a different stage of the transaction.

31. Changes to This Policy

Crafthomed may update this Cancellation Policy when:

Fulfillment procedures change
Shipping arrangements change
Payment services change
Product availability changes
Business practices change
Legal requirements change

When a revised version is published, the Last Updated date will be updated.

32. Contact Crafthomed

For order cancellations, address corrections, duplicate orders, or other pre-shipment changes, contact:

CRAFTHOMED LLC
Brand: Crafthomed

Business Address:
700 E PLANO PKWY
PLANO, TX 75074
United States

Phone: +1 (972) 467-2049

Email: support@crafthomed.com

Support Hours: Monday–Sunday, 8:00 AM–5:00 PM Central Time

For an existing order, please include your order number and the email address used during checkout.

For cancellation requests, use:

Cancel My Order – Order #[Order Number]

An order is considered canceled only after Crafthomed confirms the cancellation in writing.