Shipping Policy

Last Updated: October 12, 2026
Currency: United States Dollar (USD)

Regions Covered: United States, Canada, United Kingdom, France, Germany, Spain, Italy, Belgium, Portugal, and Australia.

Crafthomed, operated by CRAFTHOMED LLC, ships Tissue Boxes to customers in the United States and selected international markets.

This Shipping Policy explains where we ship, how orders are processed, estimated delivery times, shipping charges, free-shipping thresholds, tracking, international taxes and duties, delivery issues, damaged shipments, lost packages, and returned-to-sender orders.

All product prices, shipping charges, applicable amounts collected at checkout, and refunds are displayed and processed in United States Dollars (USD) unless otherwise stated.

Delivery times are estimates and are not guaranteed arrival dates.

1. Shipping Destinations

Crafthomed currently ships to the following destinations:

United States

• United States

Canada

• Canada

United Kingdom & Europe

• United Kingdom
• France
• Germany
• Spain
• Italy
• Belgium
• Portugal

Australia

• Australia

Shipping availability may depend on carrier coverage and the delivery address entered during checkout.

2. Shipping Rates and Delivery Estimates

Our current standard shipping terms are:

The shipping charge displayed during checkout is the amount that applies to the order.

3. Order Processing Time

Our standard order-processing time is:

1–2 business days after successful payment confirmation.

Order processing may include:

• Payment confirmation
• Order review
• Shipping-address verification
• Inventory confirmation
• Product inspection
• Protective packaging
• Shipping-label preparation
• Carrier coordination

Processing time is separate from carrier transit time.

4. Business Days

For order-processing purposes, business days are generally:

Monday through Friday

excluding applicable U.S. public holidays.

Saturday, Sunday, and public holidays do not normally count toward the standard processing period.

Carrier delivery schedules may differ.

5. United States Shipping

Orders shipped within the United States have the following standard terms:

Processing Time: 1–2 business days
Estimated Transit Time: 5–8 business days
Estimated Total Delivery: 6–10 business days
Standard Shipping: USD 14.99
Free Standard Shipping: Orders of USD 499 or more

Applicable sales tax may be calculated during checkout where legally required.

6. Canada Shipping

Orders shipped to Canada have the following standard terms:

Processing Time: 1–2 business days
Estimated Transit Time: 7–10 business days
Estimated Total Delivery: 8–12 business days
Standard Shipping: USD 24.99
Free Standard Shipping: Orders of USD 599 or more

Canadian orders may be subject to applicable taxes, duties, brokerage charges, or customs-processing fees.

7. United Kingdom & Europe Shipping

This shipping region currently includes:

United Kingdom, France, Germany, Spain, Italy, Belgium, and Portugal.

Standard shipping terms are:

Processing Time: 1–2 business days
Estimated Transit Time: 8–12 business days
Estimated Total Delivery: 9–14 business days
Standard Shipping: USD 29.99
Free Standard Shipping: Orders of USD 699 or more

Applicable VAT, duties, brokerage fees, or customs-processing charges may apply depending on destination.

8. Australia Shipping

Orders shipped to Australia have the following standard terms:

Processing Time: 1–2 business days
Estimated Transit Time: 10–14 business days
Estimated Total Delivery: 11–16 business days
Standard Shipping: USD 39.99
Free Standard Shipping: Orders of USD 799 or more

Applicable GST, duties, customs-processing charges, or other import-related costs may apply.

9. Free Shipping Eligibility

Free standard shipping applies when the eligible product subtotal reaches:

United States: USD 499 or more
Canada: USD 599 or more
United Kingdom & Europe: USD 699 or more
Australia: USD 799 or more

Unless a promotion specifically states otherwise:

• The threshold is calculated from the eligible product subtotal after discounts
• Taxes do not count toward the threshold
• Duties do not count toward the threshold
• Shipping charges do not count toward the threshold
• Separate orders cannot be combined to meet the threshold
• Free shipping applies to standard shipping only

The shipping amount shown during checkout controls the transaction.

10. Estimated Delivery Time

Estimated total delivery is calculated as:

Processing Time + Carrier Transit Time = Estimated Total Delivery

Current estimates are:

United States: 6–10 business days
Canada: 8–12 business days
United Kingdom & Europe: 9–14 business days
Australia: 11–16 business days

These timeframes are estimates rather than guaranteed delivery dates.

11. Shipping Methods

Crafthomed may select an appropriate shipping service based on:

• Destination
• Package dimensions
• Package weight
• Carrier availability
• Delivery route
• Service conditions

The carrier may vary between orders.

Unless specifically confirmed, customers should not assume that a particular carrier will be used.

12. Tissue Box Packaging

Crafthomed prepares Tissue Boxes with protective packaging appropriate for the product.

Depending on the individual Tissue Box, packaging may include:

• Product packaging
• Protective wrapping
• Foam protection
• Interior supports
• Protective inserts
• Outer shipping carton

Packaging methods may vary according to product size, shape, material, and construction.

13. Multiple-Item Orders

An order containing more than one Tissue Box may occasionally ship in separate packages.

If this happens:

• Each package may receive a separate tracking number
• Tracking may activate at different times
• Packages may travel through different carrier facilities
• Packages may arrive on different days

One package arriving earlier than another does not automatically mean that part of the order is missing.

14. Shipping Address Requirements

Customers are responsible for providing a complete and accurate delivery address.

Please provide:

• Full recipient name
• Street address
• Apartment, suite, or unit number where applicable
• City
• State, province, or region
• ZIP or postal code
• Country
• Telephone number where required
• Email address

Incorrect or incomplete information may result in:

• Delivery delay
• Failed delivery
• Carrier address-correction charges
• Return to sender
• Additional shipping costs

15. Address Changes Before Shipment

If you notice an address error after placing an order, contact Crafthomed as soon as possible.

Email: support@crafthomed.com

Please provide:

• Order number
• Full name
• Original shipping address
• Correct shipping address

We will try to update the information while the order can still reasonably be changed.

Address corrections are not guaranteed after shipping preparation has begun.

16. Address Changes After Shipment

Once the parcel has entered the carrier network, Crafthomed may no longer be able to change the delivery address.

If the carrier offers services such as:

• Address correction
• Package intercept
• Rerouting
• Delivery management

availability and applicable charges are controlled by the carrier.

Customer-related charges caused by an incorrect address entered during checkout may be the customer's responsibility where legally permitted.

17. P.O. Boxes and Special Addresses

Shipping availability to:

• P.O. Boxes
• APO addresses
• FPO addresses
• DPO addresses
• Freight-forwarding addresses
• Remote areas
• Restricted-access locations

may depend on the carrier and destination.

If the address cannot be serviced, Crafthomed may contact the customer before shipment.

18. Tracking Information

When tracking is available, Crafthomed provides shipment information after the order has shipped.

Tracking may display statuses such as:

• Label Created
• Awaiting Carrier Pickup
• In Transit
• Processing at Facility
• Customs Processing
• Out for Delivery
• Delivered

A Label Created status does not necessarily mean the carrier has already physically collected the package.

19. Tracking Delays

Tracking information may occasionally update later than the actual movement of the shipment.

Temporary delays can occur because of:

• Weekends
• Public holidays
• Carrier transfers
• Missed scans
• International handoffs
• Customs processing
• Carrier-network congestion

A temporary lack of tracking movement does not automatically mean that a shipment has been lost.

20. International Taxes and Duties

Orders shipped outside the United States may be subject to destination-country charges.

These may include:

• Import duties
• VAT
• GST
• Brokerage charges
• Customs-processing fees
• Local carrier charges

If Crafthomed collects a particular charge during checkout, that amount will be shown before payment is completed.

21. Charges Not Collected at Checkout

If a tax, duty, customs charge, or brokerage amount is not collected by Crafthomed during checkout, it may be collected separately by:

• Carrier
• Customs authority
• Brokerage provider
• Government agency

Unless checkout clearly states otherwise, applicable destination-country charges not collected by Crafthomed are generally the recipient's responsibility, subject to applicable law.

22. Customs Processing

International orders may be inspected or held by customs.

Customs clearance is controlled by the relevant government authority and may extend the delivery timeframe.

Crafthomed cannot guarantee how long customs processing will take.

Customers should respond promptly if a legitimate carrier or customs authority requests information needed to complete delivery.

23. Delivery Delays

Delivery estimates may be affected by circumstances outside our reasonable control, including:

• Severe weather
• Natural disasters
• Public holidays
• Peak shipping periods
• Carrier congestion
• Transportation disruption
• Customs inspection
• Remote-area delivery
• Address problems
• Failed delivery attempts

A delayed shipment is not automatically considered lost.

24. Missed Delivery Attempts

If the carrier cannot complete delivery, it may:

• Attempt delivery again
• Hold the package at a local facility
• Send the shipment to a pickup location
• Request additional delivery instructions
• Return the package after repeated failed attempts

Customers should monitor tracking and follow reasonable carrier instructions.

25. Inspecting Your Order

Please inspect your Tissue Box soon after delivery.

Check:

• Outer packaging
• Product packaging
• Tissue Box condition
• Product finish
• Included components
• Product quantity

If something appears damaged, incorrect, defective, or incomplete, contact Crafthomed.

26. Damaged Shipments

If your Tissue Box arrives damaged, contact Crafthomed as soon as reasonably possible.

Please provide:

• Order number
• Photo of the shipping label
• Photos of the outer package
• Photos of protective packaging
• Clear photos or video of the damaged product
• Brief description of the issue

Please retain the product and packaging until we confirm the next step.

27. Incorrect Products

If you receive a Tissue Box different from the item shown in your order confirmation, avoid substantial use or modification.

Contact Crafthomed and provide:

• Order number
• Photograph of the product
• Photograph of the shipping label
• Photograph of the packaging
• Brief explanation

After verification, we will provide an appropriate resolution.

28. Missing Components

If your Tissue Box includes multiple components and something appears to be missing, please first inspect:

• Main product box
• Protective materials
• Internal inserts
• Smaller accessory packaging

If a required item is still missing, contact us with your order number and photographs where useful.

Where practical, Crafthomed may provide the missing component instead of requiring the entire product to be returned.

29. Package Marked Delivered but Not Found

If tracking shows Delivered but you cannot locate the parcel, first check:

• Front entrance
• Side or rear entrance
• Porch
• Garage
• Mailroom
• Parcel locker
• Household members
• Neighbors
• Reception
• Building staff
• Carrier delivery photograph or notice

If the package remains missing, contact Crafthomed with your order number and tracking information.

We may review available carrier records before determining the appropriate next step.

30. Potentially Lost Shipments

Contact Crafthomed if:

• The estimated delivery window has passed
• Tracking has not moved for an unusual period
• The carrier reports a shipment exception
• The package appears incorrectly routed

We may review tracking, verify the address, contact the carrier, or request a carrier investigation.

A delayed package is not automatically considered lost.

31. Confirmed Lost Shipments

If the carrier confirms that a package was lost before delivery, a physical return is not required.

Depending on the circumstances and product availability, Crafthomed may provide:

• Replacement; or
• Refund

Any approved refund will be handled according to our Payment Methods Policy and Return & Refund Policy.

32. Returned-to-Sender Packages

A shipment may be returned to sender because of:

• Incorrect address
• Incomplete address
• Repeated failed delivery attempts
• Failure to collect the shipment
• Recipient refusal
• Restricted delivery access
• Customs or import problems

Crafthomed will review the circumstances once the package has been returned.

33. Customer-Related Returned Shipments

If a package is returned because of customer-provided information or customer action, additional costs may apply where legally permitted.

Examples include:

• Incorrect address
• Incomplete address
• Failure to collect a held package
• Unnecessary refusal
• Customer-requested rerouting

Carrier return or re-shipping costs may apply.

34. Crafthomed or Carrier Error

If delivery fails because of a verified Crafthomed error or a covered carrier problem, we will review an appropriate resolution without charging the customer for the underlying verified error.

Depending on the circumstances, this may include:

• Re-shipment
• Replacement
• Refund

35. Refused Deliveries

Please do not refuse delivery simply because you changed your mind.

A refused package does not automatically qualify as:

• An approved cancellation
• An authorized return
• An automatic refund

The package may need to be returned and reviewed before any refund can be considered.

36. Order Cancellation

Order cancellation is governed by our Cancel My Order / Cancellation Policy.

Customers may request cancellation within:

24 hours after placing the order

provided the order has not progressed beyond a stage where fulfillment can reasonably be stopped.

Once the shipment has entered the carrier network, standard cancellation is generally no longer available.

37. Returns After Delivery

Eligible returns are governed by our Return & Refund Policy.

Customers should review that policy before sending any Tissue Box back.

Do not independently return a product to the Crafthomed business address unless that address is specifically provided in the return instructions.

38. Original Shipping Charges

For a standard change-of-mind return, original outbound shipping charges may be non-refundable according to the Return & Refund Policy and applicable law.

If a return results from a verified:

• Damaged product
• Defective product
• Incorrect product
• Crafthomed fulfillment error

eligible standard outbound shipping charges may be included in the refund where appropriate.

39. Customer Responsibilities

Customers can help avoid delivery problems by:

• Entering an accurate shipping address
• Reviewing the address before checkout
• Monitoring tracking
• Responding to legitimate carrier requests
• Collecting held packages promptly
• Inspecting the Tissue Box after delivery
• Keeping packaging when reporting damage

40. Consumer Rights

Nothing in this Shipping Policy is intended to remove or restrict rights that cannot legally be waived.

Customers may have additional consumer protections depending on their state, country, or jurisdiction.

Where mandatory law provides greater protection, the applicable legal requirement takes priority.

41. Related Crafthomed Policies

This Shipping Policy should be read together with our:

• Cancel My Order / Cancellation Policy
• Return & Refund Policy
• Payment Methods Policy
• Privacy Policy
• Terms of Service

Each policy addresses a different stage of the transaction.

42. Changes to This Policy

Crafthomed may update this Shipping Policy when:

• Shipping destinations change
• Shipping rates change
• Free-shipping thresholds change
• Carrier arrangements change
• Fulfillment procedures change
• Customs requirements change
• Business operations change
• Legal requirements change

When a revised version is published, the Last Updated date at the top of this page will be updated.

43. Contact Crafthomed

For questions about shipping, tracking, delivery, damaged products, missing packages, address corrections, or returned shipments, contact:

CRAFTHOMED LLC
Brand: Crafthomed

Business Address:
700 E PLANO PKWY
PLANO, TX 75074
United States

Phone: +1 (972) 467-2049

Email: support@crafthomed.com

Support Hours: Monday–Sunday, 8:00 AM–5:00 PM Central Time

For an existing shipment, please include your Order ID and tracking number whenever available.