Return & refund policy

Last Updated: October 12, 2026
Currency: United States Dollar (USD)

Regions Covered: United States, Canada, United Kingdom, France, Germany, Spain, Italy, Belgium, Portugal, and Australia.

Crafthomed, operated by CRAFTHOMED LLC, wants customers to understand clearly what happens if a purchase does not work out.

This Return & Refund Policy explains when a Tissue Box may be returned, how to request a return, what product condition is required, who is responsible for return shipping, how damaged or incorrect products are handled, and how approved refunds are processed.

This policy applies to eligible purchases made directly through the official Crafthomed website.

1. Return Window

Crafthomed accepts eligible return requests within:

30 calendar days from the carrier-confirmed delivery date.

The return period begins on the date tracking shows the package as delivered.

If an order is delivered in multiple packages, the return period for the complete order begins when the final required package has been delivered.

Return requests submitted after 30 calendar days may be declined unless applicable law provides additional rights.

2. Reasons You May Request a Return

Eligible return reasons may include:

You changed your mind
You ordered the wrong Tissue Box
You selected the wrong design, color, or finish
The product does not suit your intended space
The product arrived damaged
The product is defective
You received the wrong product
Required components are missing
The order arrived materially incomplete
The product is materially different from its listing

Return eligibility depends on both the reason for the request and the condition of the product.

3. Change-of-Mind Returns

Crafthomed accepts eligible change-of-mind returns within the 30-day return period.

For a standard change-of-mind return, the Tissue Box should generally be:

Unused
Clean
Unmodified
Complete
Free from customer-caused damage
Returned with all originally included components
Securely packaged for return shipment

Opening the package for reasonable inspection does not automatically make the product ineligible for return.

4. Product Condition Requirements

For a change-of-mind return, please return all components originally supplied with the product.

Depending on the Tissue Box, this may include:

Main Tissue Box
Lid
Base
Interior insert
Decorative components
Hardware, where applicable
Instructions, where included
Other accessories supplied with the product

A return may be affected if important components are missing.

5. Used or Modified Products

A standard change-of-mind return may be declined if the product has been:

Substantially used
Permanently modified
Painted
Drilled
Cut
Glued
Refinished
Structurally altered
Damaged by the customer
Returned incomplete

This does not remove rights relating to products that arrived damaged, defective, incorrect, or materially misdescribed.

6. How to Start a Return

Before sending any product back, contact Crafthomed.

Email: support@crafthomed.com

Please include:

Full name
Order number
Email address used during checkout
Product you want to return
Quantity
Reason for the return
Photos or video where relevant

For faster identification, use the subject line:

Return Request – Order #[Order Number]

7. Return Authorization Is Required

Please do not send a Tissue Box back before receiving return authorization from Crafthomed.

After reviewing your request, we may provide:

Return authorization
Approved return address
Shipping instructions
Prepaid return label where applicable
Packaging instructions
Product-specific directions

Receiving return authorization does not mean the refund has already been approved.

The returned product may still need to be received and inspected.

8. Return Address

The business address shown on the Crafthomed website is not automatically the return-processing address for every order.

Please wait for written return instructions.

Do not independently ship a product to:

700 E PLANO PKWY, PLANO, TX 75074

unless Crafthomed specifically confirms that address for your return.

Unauthorized returns may be delayed or difficult to identify.

9. Return Method

Authorized returns are generally completed by mail or carrier shipment using the instructions provided by Crafthomed.

Customers should:

Follow the approved return instructions
Use suitable packaging
Retain proof of shipment
Keep the return tracking number where available

10. Change-of-Mind Return Shipping

For an eligible return caused by:

Change of mind
Wrong design selected by the customer
Wrong color or finish selected
Product no longer wanted
Product not suitable for the customer's intended space

the:

Customer is responsible for return shipping costs.

Return shipping costs for a standard change-of-mind return are generally non-refundable unless applicable law requires otherwise.

11. Damaged, Defective, or Incorrect Products

Crafthomed covers reasonable authorized return shipping when we verify that the product:

Arrived damaged
Arrived defective
Was the wrong product
Was materially incomplete because of a Crafthomed fulfillment error

Depending on the circumstances, the resolution may include:

Replacement component
Replacement product
Authorized return
Prepaid return label
Refund

Please wait for instructions before purchasing return shipping independently.

Unauthorized return-shipping expenses may not be reimbursed.

12. No Restocking Fee

Crafthomed does not charge a standard restocking fee for eligible authorized returns.

We also do not charge a separate standard:

Return authorization fee
Return processing fee
Administrative return fee

This does not prevent a reasonable refund adjustment where legally permitted if a returned product has:

Customer-caused damage
Missing components
Significant modification
Another condition that materially reduces its value

13. Return Packaging

Products must be securely packaged for return transportation.

Whenever reasonably possible, reuse the original:

Product packaging
Outer shipping carton
Protective wrapping
Foam
Interior inserts
Protective materials

If the original packaging is unavailable, use sturdy replacement packaging suitable for protecting the Tissue Box during transportation.

14. Damage During Return Shipping

Customers are responsible for taking reasonable care when packaging a change-of-mind return.

Where legally permitted, the refundable amount may be affected if a product is materially damaged during the return because of clearly inadequate packaging.

Any adjustment will be based on the actual condition of the returned item.

15. Damaged Products

Please inspect your Tissue Box shortly after delivery.

If it arrives damaged, contact Crafthomed as soon as reasonably possible.

Please provide:

Order number
Photo of the shipping label
Photos of the outer carton
Photos of protective packaging
Clear photos or video showing the damage
Brief explanation of the issue

Please keep the product and packaging until we confirm the next step.

16. Defective Products

If you believe your Tissue Box has a manufacturing or functional defect, contact Crafthomed within the applicable return period.

Please provide:

Order number
Description of the problem
Photos or video where useful

Depending on the verified issue, Crafthomed may offer:

Replacement component
Replacement product
Authorized return
Refund

17. Missing Components

Before reporting a missing component, please inspect:

Main product box
Protective materials
Interior packaging
Small accessory packaging
Product inserts

If something is still missing, contact Crafthomed with:

Order number
Product name
Description of the missing component
Photos of the received contents where useful

Where practical, we may send the missing component instead of requiring the entire product to be returned.

18. Wrong Product Received

If you receive a Tissue Box different from the one shown in your order confirmation, please do not substantially use or modify it.

Contact Crafthomed and provide:

Order number
Photo of the product received
Photo of the shipping label
Photo of the packaging
Brief explanation

After verification, we will provide an appropriate resolution.

19. Product Size and Fit

Customers should review the dimensions shown on the product page before ordering.

A Tissue Box may look larger or smaller in lifestyle photography because of:

Camera angle
Nearby objects
Room scale
Product styling

If the dimensions published on the product page are accurate, a product not fitting the customer's preferred location is generally treated as a change-of-mind return.

If the published dimensions were materially inaccurate, contact Crafthomed for review.

20. Color and Finish Differences

Product appearance may vary slightly because of:

Photography
Room lighting
Camera settings
Monitor calibration
Phone display settings
Screen brightness
Viewing angle

Minor display-related differences do not automatically mean that a product is defective.

If the physical product is materially different from the listing, contact us for review.

21. Natural Material Variation

If a Tissue Box uses wood or another naturally variable material, individual products may show reasonable differences in:

Grain
Tone
Texture
Knots
Natural markings
Surface character

These variations are not automatically considered defects when they are consistent with the product description and the nature of the material.

22. Products That May Not Qualify for a Standard Return

A standard change-of-mind return may be declined when:

The request is submitted after 30 calendar days
The product is returned without authorization
The product shows substantial use
The Tissue Box has been permanently modified
Important components are missing
Customer-caused damage is present
The item was materially damaged because of inadequate return packaging
The item was clearly disclosed as final sale before purchase

These conditions do not remove mandatory rights relating to damaged, defective, incorrect, or misdescribed products.

23. Final Sale Products

A product is considered final sale only when that condition is clearly disclosed before purchase on:

Product page
Cart
Checkout

where applicable.

A clearly identified final-sale product may not qualify for a standard change-of-mind return.

Mandatory consumer rights remain unaffected.

24. Return Inspection

After an authorized return arrives at the designated return location, Crafthomed may inspect:

Product identity
Overall condition
Completeness
Accessories
Signs of use
Modifications
Customer-reported issue
Return packaging

Inspection must be completed before the refund is finalized.

25. Refund Approval

A refund becomes eligible after:

The return has been authorized.
The product has been received.
The product has been inspected.
The return has been approved under this policy.

Where a full refund applies, Crafthomed refunds the eligible amount paid for the returned product.

26. Refund Processing Time

After an eligible return has been received, inspected, and approved, Crafthomed normally submits the refund within:

7 business days after return approval.

This is Crafthomed's refund-processing period.

Additional time may be required by the customer's financial institution.

27. Refund Method

Approved monetary refunds are normally returned to the:

Original payment method used for the purchase

For example:

Credit or debit card: Original card
PayPal: Original PayPal transaction
Other supported payment account: Original transaction

Refunds generally cannot be redirected to:

Another person's payment account
A different credit card
An unrelated bank account
Another unrelated payment method

28. Refund Currency

Approved refunds are processed in:

United States Dollars (USD)

If the customer's bank converted the original transaction into another currency, the local-currency amount returned may differ because of:

Exchange-rate changes
Currency-conversion fees
Bank policies
Payment-provider policies

Crafthomed does not control independent currency-conversion rates.

29. Bank Processing Time

Crafthomed's 7-business-day refund-processing period is separate from the bank or payment provider's posting period.

After we submit the refund, additional processing time may be required by:

Bank
Card issuer
PayPal
Other payment provider

Crafthomed cannot control or accelerate their posting schedule.

30. Original Shipping Charges

For a standard change-of-mind return:

Original outbound shipping charges are generally non-refundable

unless applicable law requires otherwise.

If a full return results from a verified:

Damaged product
Defective product
Incorrect product
Crafthomed fulfillment error

eligible standard outbound shipping charges paid directly to Crafthomed may be included in the refund where appropriate.

31. Free Shipping Orders

If an order originally qualified for free standard shipping, this does not mean return shipping is automatically free.

For a change-of-mind return:

The customer remains responsible for return shipping.

For a verified damaged, defective, incorrect, or materially incomplete product caused by Crafthomed:

Crafthomed covers reasonable authorized return shipping.

32. Partial Returns

If an order contains multiple Tissue Boxes, customers may request a return for only some items.

Each returned product must individually satisfy the applicable return requirements.

A partial return may affect:

Promotional pricing
Bundle discounts
Minimum-order promotions
Free-shipping qualification

where this was clearly part of the original promotion and where legally permitted.

33. Exchanges

Crafthomed does not offer standard direct exchanges.

If you want a different:

Tissue Box
Design
Color
Finish
Variant

please return the original eligible product and place a new order for the preferred item.

A replacement sent to resolve a verified:

Damaged product
Defective product
Incorrect product
Missing component

is not considered a standard exchange.

34. Replacement Products

Where appropriate, Crafthomed may offer a replacement instead of a refund for a verified issue.

Replacement availability depends on:

Product stock
Product design
Nature of the problem
Shipping destination

If a suitable replacement is unavailable, another eligible resolution may be offered.

35. Refused Deliveries

Please do not refuse delivery simply because you changed your mind.

A refused package is not automatically:

An approved cancellation
An authorized return
An approved refund

A refused shipment may need to be returned and inspected before a refund can be reviewed.

Carrier return charges caused by an unnecessary refusal may apply where legally permitted.

36. Returned-to-Sender Shipments

A package may be returned to sender because of:

Incorrect address
Incomplete address
Repeated unsuccessful delivery attempts
Failure to collect a shipment
Recipient refusal
Restricted delivery access

Crafthomed will review the circumstances after the package is returned.

Customer-related carrier or re-shipping costs may apply where legally permitted.

37. Lost Shipments

A delayed shipment is not automatically considered lost.

If the carrier confirms that an order was lost before delivery, no physical return is required.

Depending on the circumstances and product availability, Crafthomed may offer:

Replacement
Refund

Lost-shipment procedures are explained further in our Shipping Policy.

38. Delivered but Not Received

If tracking shows Delivered but you cannot locate the package, first check:

Front entrance
Side entrance
Porch
Garage
Mailroom
Parcel locker
Household members
Neighbors
Reception
Building staff
Carrier delivery photograph or notice

If the package remains missing, contact Crafthomed with the order number and tracking information.

We may review available carrier records before determining the appropriate resolution.

39. Order Cancellation

Cancellation before shipment is governed by our Cancel My Order / Cancellation Policy.

Customers may request cancellation within:

24 hours after placing the order

provided fulfillment has not progressed too far to reasonably stop the order.

Once an order has shipped, it normally can no longer be handled as a standard cancellation.

40. International Returns

This Return & Refund Policy applies to eligible orders shipped to:

United States
Canada
United Kingdom
France
Germany
Spain
Italy
Belgium
Portugal
Australia

International returns may require additional carrier or customs documentation.

Please wait for Crafthomed's return instructions before arranging international return shipping.

41. Duties, VAT, GST, and Customs Charges

Refund treatment for:

Import duties
VAT
GST
Brokerage charges
Customs-processing fees

may depend on:

Destination country
Return reason
Whether Crafthomed collected the charge
Applicable customs rules
Applicable law

Charges paid directly to an independent carrier, customs authority, or brokerage provider may be subject to that organization's own refund procedures.

42. Payment Refunds

Payment processing and approved refund methods are also explained in our Payment Methods Policy.

Crafthomed's refund-processing period and the customer's bank processing period are separate.

43. Abuse of the Return Process

Crafthomed may investigate activity that reasonably appears to involve fraudulent or abusive use of the return process.

Examples may include:

Returning a different product
Intentionally removing components
Falsifying product damage
Altering a Tissue Box and claiming it arrived that way
Repeated abuse of return procedures

Nothing in this section prevents customers from making legitimate claims concerning damaged, defective, incorrect, or misdescribed products.

44. Consumer Rights

Nothing in this Return & Refund Policy is intended to remove or reduce rights that cannot legally be waived.

Customers may have additional mandatory rights depending on:

State
Country
Province
Jurisdiction

Where applicable law provides greater protection than this policy, the mandatory legal requirement takes priority.

45. Related Crafthomed Policies

This Return & Refund Policy should be read together with our:

Shipping Policy
Cancel My Order / Cancellation Policy
Payment Methods Policy
Privacy Policy
Terms of Service

Each policy covers a different stage of the transaction.

46. Changes to This Policy

Crafthomed may update this Return & Refund Policy when:

Product operations change
Return procedures change
Shipping arrangements change
Payment processes change
Business practices change
Legal requirements change

When a revised version is published, the Last Updated date at the top of this page will be updated.

47. Contact Crafthomed

For questions about returns, damaged products, defective Tissue Boxes, incorrect products, missing components, replacement requests, or refunds, contact:

CRAFTHOMED LLC
Brand: Crafthomed

Business Address:
700 E PLANO PKWY
PLANO, TX 75074
United States

Phone: +1 (972) 467-2049

Email: support@crafthomed.com

Support Hours: Monday–Sunday, 8:00 AM–5:00 PM Central Time

For an existing order, please include your Order ID whenever available.

For return requests, use:

Return Request – Order #[Order Number]

Please do not send complete card numbers, CVV codes, banking passwords, PayPal passwords, payment-account passwords, or one-time authentication codes by email.