Privacy policy

Last Updated: October 12, 2026

Regions Covered: United States, Canada, United Kingdom, France, Germany, Spain, Italy, Belgium, Portugal, and Australia.

Crafthomed, operated by CRAFTHOMED LLC, respects the privacy of customers and visitors who use our website.

This Privacy Policy explains how we may collect, use, disclose, retain, and protect personal information when you browse Crafthomed, purchase a Tissue Box, contact customer support, request shipping assistance, cancel an order, request a return or refund, submit a review, or otherwise interact with our online store.

It also explains certain privacy choices and rights that may be available depending on where you live.

1. Who This Privacy Policy Applies To

This Privacy Policy applies to personal information collected when you:

Visit the Crafthomed website
Browse Tissue Boxes
View product pages
Add products to your cart
Complete checkout
Place an order
Make a payment
Request shipping assistance
Track an order
Request an address correction
Cancel an order
Request a return
Request a refund
Report a damaged or incorrect product
Contact customer support
Submit a product review
Subscribe to marketing communications where available
Interact with cookies or similar technologies

This policy does not control the independent privacy practices of websites, services, payment providers, carriers, or other third parties that Crafthomed does not operate.

2. Information You Provide Directly

Depending on how you interact with Crafthomed, you may provide personal information such as:

Full name
Email address
Telephone number
Billing address
Shipping address
Delivery information
Product selections
Order number
Order details
Customer-service messages
Cancellation requests
Return information
Refund information
Photos or videos sent to document a product issue
Product review content
Other information you voluntarily provide

Please provide only information reasonably necessary for your order or request.

3. Order Information

When you place an order, Crafthomed may collect or process information such as:

Customer name
Contact information
Billing address
Shipping address
Tissue Box ordered
Product variation, where applicable
Quantity
Product price
Order subtotal
Discounts
Shipping method
Shipping charge
Tax information where applicable
Transaction status
Order number
Tracking information
Delivery status
Cancellation status
Return status
Refund status

We use this information to process and manage your transaction.

4. Tissue Box Product Support Information

If you contact us about a Tissue Box, we may use order and product information to help with:

Product identification
Product dimensions
Material or finish questions
Shipping issues
Delivery problems
Damaged products
Incorrect products
Missing components
Return requests
Replacement requests
Refund requests

The information needed depends on the nature of the issue.

5. Photos and Videos Sent to Customer Support

Customers may voluntarily send photos or videos when reporting:

Shipping damage
Product damage
Incorrect product
Missing components
Packaging problems
Materially different product

We may use submitted media to evaluate the issue and determine an appropriate resolution.

Please avoid including unrelated people, payment credentials, identification documents, or other unnecessary personal information in submitted media.

6. Payment Information

Payments are completed using the payment methods available during checkout.

Depending on the selected method, payment information may be processed directly by an independent payment provider.

Crafthomed may receive limited transaction information such as:

Payment status
Transaction identifier
Payment-method type
Amount paid
Last four digits of a payment card where available
Refund status

Crafthomed does not need customers to send full payment-card numbers or CVV security codes through ordinary customer-service communications.

7. Sensitive Payment Information

Please do not send the following to Crafthomed through ordinary email:

Complete credit or debit card number
CVV or CVC code
Banking password
PayPal password
Payment-account password
One-time authentication code
Other sensitive financial credentials

Our support team does not require these details to identify a normal order.

8. Information Collected Automatically

When you visit the Crafthomed website, certain technical information may be collected automatically.

Depending on the website technologies in use, this may include:

IP address
Browser type
Device type
Operating system
Language setting
Approximate location derived from IP address
Referring website or page
Pages viewed
Products viewed
Time spent on pages
Click activity
Search activity
Shopping-cart activity
Checkout interactions
Cookie identifiers
Device identifiers
Session information
Technical-error information

This information may help us operate, secure, understand, and improve the website.

9. Cookies and Similar Technologies

Crafthomed may use cookies and similar technologies to support website functionality.

These technologies may be used for purposes such as:

Keeping the shopping cart working
Supporting checkout
Maintaining website sessions
Remembering preferences
Providing website security
Preventing fraud
Measuring website performance
Understanding visitor behavior
Supporting advertising or marketing where enabled

Some cookies may be necessary for the website to function correctly.

Other cookies may be optional depending on applicable law, website configuration, and customer consent choices.

10. Essential Cookies

Essential cookies may support functions such as:

Shopping cart
Checkout
Security
Session management
Fraud prevention
Website preferences

Blocking essential cookies may prevent parts of the website from functioning properly.

11. Analytics

Crafthomed may use analytics tools to better understand how visitors use the website.

Analytics may help us understand:

Which pages are visited
Which Tissue Boxes receive interest
How visitors navigate the store
Which traffic sources bring visitors to the website
Where technical issues occur
General website performance
Device and browser patterns

Depending on the technology used, analytics information may be processed in aggregated, pseudonymous, or device-linked form.

12. Advertising and Marketing Technologies

Where enabled, Crafthomed may use advertising or marketing technologies to:

Measure advertising effectiveness
Measure conversions
Understand marketing performance
Support remarketing where permitted
Present more relevant advertising where legally permitted

Depending on the service, these technologies may use information such as:

Cookie identifiers
Browser identifiers
Device information
Website activity
Product pages viewed
General interaction information

The availability of these technologies may depend on your location and privacy choices.

13. How We Use Personal Information

Crafthomed may use personal information to:

Process orders
Confirm payments
Prepare orders for shipment
Arrange delivery
Provide tracking
Respond to customer questions
Correct shipping information
Review cancellation requests
Process returns
Issue approved refunds
Investigate damaged products
Resolve missing-component issues
Handle incorrect-product claims
Prevent fraud
Protect website security
Maintain transaction records
Improve website functionality
Improve product information
Measure website performance
Communicate important order updates
Support marketing where legally permitted
Comply with legal obligations
Establish or defend legal claims where necessary

We aim to use personal information only for legitimate purposes connected to our business and the customer's interaction with Crafthomed.

14. Transactional Communications

Crafthomed may use your contact information to send messages such as:

Order confirmation
Payment confirmation
Payment-verification request
Shipping confirmation
Tracking information
Delivery update
Cancellation information
Return instructions
Refund confirmation
Customer-service response
Important order notice
Security-related notice

These transactional messages are different from promotional marketing communications.

15. Marketing Communications

If Crafthomed offers promotional email communications, customers may choose to subscribe voluntarily.

Marketing communications may include information about:

New Tissue Boxes
New colors or finishes
New product designs
Promotions
Discounts
Product collections
Store updates

Where required by law, appropriate consent will be obtained before marketing communications are sent.

16. Marketing Opt-Out

Customers may unsubscribe from promotional communications using:

The unsubscribe option included in the message
Another available preference-control method
support@crafthomed.com

Unsubscribing from marketing does not stop necessary transactional messages relating to an existing order.

17. Customer Service Information

If you contact Crafthomed Support, we may use the information you provide to:

Locate an order
Verify transaction details
Respond to questions
Review shipping issues
Investigate product problems
Review returns
Process refunds
Resolve complaints
Maintain reasonable support records

For an existing order, providing your Order ID helps us identify the relevant transaction.

18. Customer Reviews

If Crafthomed allows customers to submit product reviews, you may voluntarily provide:

Display name
Rating
Review title
Written review
Product photographs
Product videos

Information intentionally submitted for public display may become visible to other visitors.

Do not include personal information in a public review that you do not want others to see.

19. Information From Service Providers

Crafthomed may receive information from companies that help operate our website or complete transactions.

Depending on the services in use, these may include:

Payment providers
Shipping carriers
Fulfillment providers
Website-service providers
Security providers
Fraud-prevention services
Analytics services
Customer-support services
Email providers
Marketing services

We use this information only as reasonably necessary for the applicable business purpose.

20. How We Share Personal Information

Crafthomed may disclose personal information to service providers when reasonably necessary to operate the store.

This may include providers assisting with:

Payment processing
Order fulfillment
Shipping
Delivery
Returns
Refunds
Customer support
Website hosting
Website security
Fraud prevention
Analytics
Marketing
Professional services

Information is shared only as reasonably necessary for the applicable purpose, subject to applicable agreements and law.

21. Shipping and Delivery Providers

To deliver an order, Crafthomed may provide a carrier or fulfillment provider with information such as:

Recipient name
Shipping address
Telephone number
Email address where needed
Package information
Tracking information
Delivery instructions

Shipping providers may also process information under their own privacy practices.

22. Payment Providers

Payment providers may receive information required to:

Authorize payments
Process transactions
Authenticate customers
Prevent fraud
Process refunds

Crafthomed does not control all independent processing performed by:

Banks
Card issuers
Card networks
PayPal
Other payment providers

Customers may review the privacy information of the applicable payment provider where appropriate.

23. Legal Disclosures

Crafthomed may disclose information when reasonably necessary to:

Comply with applicable law
Respond to a valid legal request
Comply with a court order
Protect customer rights
Protect business rights
Investigate fraud
Prevent abuse
Protect website security
Establish or defend legal claims

We do not intend this section to authorize disclosure beyond what is reasonably necessary or legally permitted.

24. Business Transfers

If Crafthomed or CRAFTHOMED LLC undergoes a:

Merger
Acquisition
Reorganization
Financing transaction
Sale of business assets
Similar corporate transaction

relevant customer information may be transferred as part of that transaction where legally permitted.

Any successor remains subject to applicable privacy obligations concerning transferred personal information.

25. Selling or Sharing Personal Information

Crafthomed does not sell personal information for money in the ordinary meaning of the term.

However, certain privacy laws may define terms such as:

Sale
Sharing
Targeted advertising
Cross-context behavioral advertising

more broadly.

If our use of advertising or analytics technologies falls within an applicable legal definition, we will provide required choices where applicable.

26. Data Retention

Crafthomed retains personal information only for as long as reasonably necessary for purposes such as:

Completing transactions
Providing customer support
Processing returns and refunds
Maintaining financial records
Handling disputes
Preventing fraud
Maintaining security
Meeting tax or accounting requirements
Complying with legal obligations

Different categories of information may have different retention periods.

Information may be deleted, anonymized, aggregated, or restricted when it is no longer reasonably necessary.

27. Order and Transaction Records

Order and transaction information may be retained for as long as reasonably necessary to:

Maintain purchase history
Process refunds
Respond to disputes
Meet accounting requirements
Meet tax requirements
Prevent fraud
Comply with law

28. Customer Support Records

Customer-support communications may be retained for a reasonable period necessary to:

Resolve requests
Maintain transaction history
Review previous support matters
Handle disputes
Prevent fraud
Comply with legal obligations

29. Marketing Preferences

Marketing preference information may be retained until:

You unsubscribe
You withdraw consent
You otherwise change your preferences

Limited suppression information may be retained where reasonably necessary to make sure an unsubscribe request continues to be honored.

30. Data Security

Crafthomed uses reasonable administrative, technical, and organizational measures intended to help protect personal information against:

Unauthorized access
Loss
Misuse
Alteration
Improper disclosure

Measures may include:

Secure website connections
Access controls
Third-party payment-security measures
Fraud-prevention tools
Website-security monitoring

No website, network, transmission method, or electronic storage system can guarantee absolute security.

31. Customer Security Responsibilities

Customers should also take reasonable steps to protect their own information.

We recommend:

Using the official Crafthomed website
Protecting payment accounts
Keeping passwords private
Avoiding suspicious payment links
Not sharing one-time verification codes
Reviewing financial statements for unfamiliar transactions

32. International Processing

Crafthomed serves customers in:

United States
Canada
United Kingdom
France
Germany
Spain
Italy
Belgium
Portugal
Australia

Personal information may be processed in countries other than the customer's location where Crafthomed or its service providers operate.

Where applicable law requires safeguards for international data handling, those requirements apply.

33. Privacy Rights

Depending on where you live and applicable law, you may have rights to:

Request access to personal information
Request correction
Request deletion
Request a copy of certain information
Request data portability where applicable
Object to certain processing
Restrict certain processing
Withdraw consent where processing depends on consent
Opt out of targeted advertising
Opt out of certain legally defined sales or sharing
Appeal certain privacy decisions where applicable

Not every right applies in every location or circumstance.

34. California and Other U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights where applicable.

Depending on the relevant law, these may include rights to:

Confirm whether personal information is processed
Access certain information
Correct inaccurate information
Delete certain information
Obtain a portable copy
Opt out of targeted advertising
Opt out of certain legally defined sales or sharing
Opt out of certain profiling activities

Crafthomed will honor applicable rights where legally required.

35. Global Privacy Control

Where required by applicable law and supported by our website technologies, Crafthomed may recognize legally valid browser-based privacy preference signals such as Global Privacy Control (GPC).

The effect of such a signal depends on applicable law and the technologies used on the website.

36. European Union Privacy Rights

Where the GDPR applies, individuals may have rights including:

Access
Correction
Deletion
Restriction
Objection
Data portability
Withdrawal of consent

Customers may also have the right to submit a complaint to an applicable supervisory authority.

37. United Kingdom Privacy Rights

Where UK privacy law applies, customers may have rights concerning:

Access
Correction
Deletion
Restriction
Objection
Portability
Withdrawal of consent

The exact rights available depend on the nature of the processing and applicable legal requirements.

38. Legal Bases for EEA and UK Processing

Where GDPR or UK GDPR applies, Crafthomed may process personal information under legal bases including:

Contract

Processing may be necessary to:

Process an order
Accept payment
Arrange shipping
Deliver a product
Handle cancellation
Handle returns
Issue refunds
Provide customer support relating to a purchase

Legitimate Interests

Processing may be necessary for reasonable business purposes such as:

Fraud prevention
Website security
Service improvement
Business administration
Appropriate analytics

where those interests are not overridden by applicable individual rights.

Consent

Consent may be used where required for:

Promotional communications
Optional cookies
Certain advertising technologies

Legal Obligations

Processing may be necessary to comply with:

Tax requirements
Accounting requirements
Valid legal requests
Fraud-prevention obligations
Other applicable law

39. Automated Tools

Crafthomed may use automated tools to assist with:

Fraud prevention
Payment screening
Website security
Analytics
Advertising

Where applicable law restricts solely automated decision-making that produces legal or similarly significant effects, Crafthomed will handle such processing in accordance with those requirements.

40. Children's Privacy

The Crafthomed website is intended for customers who are legally able to make online purchases.

Crafthomed does not intentionally seek to collect personal information directly from children who are not legally permitted to complete their own online transactions.

A Tissue Box may be purchased for a child's bedroom or family space, but the person placing the order should be legally capable of completing the transaction.

If we learn that personal information was collected from a child in violation of applicable law, we may take reasonable steps to delete it.

41. User-Generated Content

If Crafthomed allows customers to submit reviews, photos, videos, or comments for public display, that information may become visible to others.

Please do not submit publicly:

Payment details
Private addresses
Sensitive personal information
Information about another person without permission

Crafthomed may remove content that is unlawful, abusive, fraudulent, misleading, infringing, or otherwise inappropriate.

42. Third-Party Websites

The Crafthomed website may contain links to websites or services operated by third parties.

Once you leave our website, the third party's privacy practices apply.

Crafthomed is not responsible for the independent:

Privacy practices
Security practices
Data handling
Content

of third-party websites or services that we do not control.

43. Social Media

If you interact with Crafthomed through a social-media platform, that platform may separately collect and process information according to its own policies.

Information you voluntarily publish publicly may be visible to other users.

Please do not send sensitive payment credentials through social-media messages.

44. Fraud and Security Monitoring

Crafthomed may use information to identify or investigate:

Fraudulent purchases
Unauthorized transactions
Suspicious transaction activity
Website attacks
Promotion abuse
Return or refund abuse
Other security threats

These activities help protect customers, transactions, and the Crafthomed website.

45. How to Submit a Privacy Request

To submit a privacy request, contact:

support@crafthomed.com

Please use a subject line such as:

Privacy Request – Crafthomed

Clearly describe the privacy right or request you want to exercise.

Crafthomed may request information reasonably necessary to:

Locate relevant records
Verify identity
Prevent unauthorized disclosure
Confirm the nature of the request

We will not intentionally request more information than reasonably necessary for verification.

46. Authorized Agents

Where applicable law permits an authorized agent to submit a privacy request on your behalf, Crafthomed may request reasonable evidence that the agent is authorized to act for you.

We may also verify your identity directly where legally permitted or required.

47. Response Timing

Crafthomed responds to verified privacy requests within the timeframe required by applicable law.

The applicable timeframe may vary depending on:

Customer location
Type of request
Complexity
Applicable privacy law

Where legally permitted, additional time may be used where reasonably necessary, with appropriate notice.

48. Non-Discrimination

Where required by applicable law, Crafthomed will not unlawfully discriminate against a customer for exercising an applicable privacy right.

Exercising a privacy right does not prevent Crafthomed from processing information still reasonably necessary to:

Fulfill an order
Complete delivery
Process a refund
Prevent fraud
Comply with legal obligations

49. Relationship With Other Crafthomed Policies

This Privacy Policy should be read together with our:

Payment Methods Policy
Shipping Policy
Cancel My Order / Cancellation Policy
Return & Refund Policy
Terms of Service

Each policy addresses a different part of the customer relationship.

This Privacy Policy primarily addresses how personal information may be collected, used, disclosed, retained, and protected.

50. Changes to This Privacy Policy

Crafthomed may update this Privacy Policy when:

Website technology changes
Website features change
Service providers change
Advertising practices change
Business practices change
Product operations change
Privacy laws change
Legal requirements change

When a revised version is published, the Last Updated date at the top of this page will be updated.

51. Contact Crafthomed

For questions about this Privacy Policy or to submit an applicable privacy request, contact:

CRAFTHOMED LLC
Brand: Crafthomed

Business Address:
700 E PLANO PKWY
PLANO, TX 75074
United States

Phone: +1 (972) 467-2049

Email: support@crafthomed.com

Support Hours: Monday–Sunday, 8:00 AM–5:00 PM Central Time

For privacy-related requests, use:

Privacy Request – Crafthomed

Please do not include full card numbers, CVV codes, banking passwords, PayPal passwords, one-time authentication codes, or other unnecessary sensitive credentials in your message.